14-day returns
If your bag is not quite right, you can request a return within 14 days of receiving it.
Conditions
- The bag must be unused, in its original condition, with all tags, dust bag and packaging.
- Items that have been worn, damaged, altered or are missing their packaging cannot be accepted.
How to return
Start a return by writing to us through our contact page with your order number. We will send you the return address and instructions. Please do not send a bag back without contacting us first, as it may not reach the right place.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Damaged, defective or wrong item
If your bag arrives damaged or is not the item you ordered, contact us within 48 hours of delivery with photos of the bag and packaging. We will make it right with a replacement or a full refund, at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.
Exchanges
The fastest way to get a different bag is to return the one you have and place a new order.